Customer Care Questionnaire - Doppel

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Customer Care Questionnaireadmin2019-12-19T17:44:32+01:00

Customer Care Questionnaire

Premise
This questionnaire has been issued with the aim to promote the continuous improvement of service level of Doppel. We thank you very much in advance for your time spent on it, remaining confident this work shall be useful to build a better partnership.
1 - What is your name, role, company, address and e-mail?
Name*
First name Surname
Role*
Company*
Address*
Street City State Zip Country
Mail*

2 - What was the customer care site, who helped you?*
- Rozzano
- Cortemaggiore

3 -How friendly/helpful was the Customer Care Service Experience?*
- 1 - Not friendly/helpful at all
- 2 - Not very friendly/helpful
- 3 - Quite friendly/helpful
- 4 - Friendly/helpful
- 5 - Very friendly/helpful
- 6 - Mostly friendly/helpful
- 7 - Extremely friendly/helpful
Please, leave your comment aimed to help us to better understand your answer

4 - How knowledgeable was the Customer Care Service?*
- 1 - Not knowledgeable at all
- 2
- 3
- 4
- 5
- 6
- 7 – Extremely knowledgeable
Please, leave your comment aimed to help us to better understand your answer

5 - How promptness the Customer Care Service was?*
- 1 – Not promptness at all
- 2
- 3
- 4
- 5
- 6
- 7 – Extremely promptness
Please, leave your comment aimed to help us to better understand your answer

6 - To what level of details did the Customer Care Service go above and beyond your needs?*
- 1 - Not above and beyond at all
- 2
- 3
- 4
- 5
- 6
- 7
Please, leave your comment aimed to help us to better understand your answer

7 - How was your Doppel overall experience?*
- 1 - Not positive at all
- 2
- 3
- 4
- 5
- 6
- 7 – Extremely positive
Please, leave your comment aimed to help us to better understand your answer

8 - How well are Doppel team performing during your Technical Transfer experience and/or during current business?
a. Operations (Manifacturing, Packaging):*
- 1 – Not positive at all
- 2
- 3
- 4
- 5
- 6
- 7 - Extremely positive
b. Supply China (Planning, Purchasing, Shipment):*
- 1 – Not positive at all
- 2
- 3
- 4
- 5
- 6
- 7 - Extremely positive
Quality (Quality Assurance, Quality control, Regulatory Affairs):*
- 1 – Not positive at all
- 2
- 3
- 4
- 5
- 6
- 7 - Extremely positive
c. Technology Transfert:*
- 1 – Not positive at all
- 2
- 3
- 4
- 5
- 6
- 7 - Extremely positive
Please, leave your comment aimed to help us to better understand your answer

9 - Would you reccomend Doppel as pharma partner?*
- Yes
- No
Please, leave your comment aimed to help us to better understand your answer

DOPPEL

Established in 1994, Doppel is today recognized as one of Europe’s leading experts in contract R&D and manufacturing. It has start-of-the-art facilities and highest scientific capabilities to service its international pharmaceutical and nutritional clients.

REGISTERED OFFICE

Via Martiri delle Foibe 1

29016 Cortemaggiore (PC), Italy

Phone +39 0523 8335200

Fax +39 0523 8335299

P. iva: 00843950338

COMMERCIAL DEPARTMENT

Via Volturno, 48

Quinto De’ Stampi

20089 Rozzano (Mi), Italy

Phone +39 02 822711

Fax +39 02 82271245

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